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Adjust the number of licenses in your GQueues for BUSINESS subscription
Adjust the number of licenses in your GQueues for BUSINESS subscription

Increase or decrease the number of licenses for your GQueues subscription as your organization changes

Emily Jones avatar
Written by Emily Jones
Updated over a week ago

Are you using GQueues to help run your business, and is that business growing? Or has your department realized greater success with GQueues and other teams in your organization want to jump on board? You can easily add new licenses to your existing subscription and even take advantage of significant volume discounts.

Update GQueues for BUSINESS licenses

The way to add or remove licenses depends on how you purchased your subscription.

Paid with credit card

If you purchased your subscription with a credit card, you can add or remove licenses following these steps:

  1. Logged in as the license admin, go to the Account tab of GQueues Settings. Under GQueues for BUSINESS subscriptions, click Manage.

    Link to manage licenses for GQueues for BUSINESS subscription

  2. Click Update quantity


  3. Enter the total number of licenses you want for the subscription going forward and click Continue.

  4. If you are adding licenses to your subscription, you will see a confirmation page, with the prorated amount you will be charged today, along with the total amount that will be charged when your subscription renews.

  5. If you are removing licenses from your subscription, you will see a confirmation popup with the reduced renewal charge. Your existing licenses will remain active until the end of your current billing period.

Paid with PayPal

If you purchased your subscription with PayPal, you can add licenses following these steps:

  1. Logged in as the license admin, go to the Account tab of GQueues Settings. Under GQueues for BUSINESS subscriptions, click Manage.

    Link to manage licenses for GQueues for BUSINESS subscription

  2. Select Buy More Licenses.

    Button to Buy More Licenses for GQueues for BUSINESS subscription

  3. Enter the number of additional licenses you want to purchase and click either Check out with Credit Card or Check out with PayPal, depending on how you’d like to complete payment.

    Checkout page to buy more licenses for GQueues for BUSINESS subscription

  4. Issue the licenses to your new users.

Your new licenses will have the same expiration date as your existing licenses and the total amount will be automatically prorated to keep everyone on the same billing cycle. Our checkout system also takes our volume discounts into account, based on the new total for your entire subscription after the additional licenses are purchased.

If your BUSINESS subscription was set to auto-renew, the previous repeating charge will be replaced with a new repeating charge for the new total number of licenses. You'll receive an email that confirms the old repeating charge has been replaced by the new one.

If you purchased your subscription with PayPal and need to decrease the number of licenses on your account, reach out to our Customer Care team! We're happy to make that adjustment for you. 😊


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