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Having trouble with the Android app syncing? Try these steps.
Having trouble with the Android app syncing? Try these steps.

How to force your mobile app to sync, and how to reset your account if things have gotten out of whack

Jordan Matthews avatar
Written by Jordan Matthews
Updated over a week ago

Data syncs automatically between your Android device and the web. Syncing happens in the background whenever a network connection present, even if the app is not open. If you make changes while offline those changes will automatically sync the next time a network connection becomes available.

Changes made through the web interface are automatically pushed to your Android device.

If your mobile app still isn't displaying your tasks to match the web, here are some steps to try:

Force a manual sync

Manual syncing is usually not necessary, but you can tap the Sync button or select it from the menu to force syncing at that moment.

You will need to have a network connection for this to work.

Select Sync to force the mobile app to sync to the web immediately

If the manual sync works, but your phone still isn't automatically syncing changes you make on the web, try restarting your phone! That often gets thing working again if they get out of whack.

Check app version and Android OS

The Android app is updated via the Google Play Store and updates to your phone depending on whether or not auto-updating is enabled for your device.

The current version of the GQueues Android app can be found in the Play Store listing, and is currently 1.7.1 (as of 3/9/21)

Make sure you are updated to the latest version so the app operates as its meant to.

Reset your account

If your mobile app still isn't syncing after trying the steps above, the next step is to reset your account.

❗️Please Note: Before resetting your account, make sure everything looks correct on the web. When resetting, anything that only appears on your phone and not the desktop will be lost.

  1. Choose Accounts... from the left side menu.

    Choose Accounts from the left-hand panel.

  2. Long-tap the specific account and the popup menu will appear.

  3. To clear all account data from your device and re-download all data from the web choose Reset Account.

Select Reset Account from the pop-up menu to re-download your data from the web

Re-install the App

If you're still experiencing syncing issues, it can be helpful to completely uninstall and reinstall the GQueues app from your phone.

  1. Uninstall the app

  2. Turn off the device completely and wait 1 minute (this clears the app from the device memory)

  3. Turn on the device and re-install the app from the Google Play Store.

If you're still having trouble with the app syncing, or if you need any help completing any of the steps above, reach out to our customer care team! We're happy to help 😄

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