Here’s how to change your payment information so your subscriptions stay up-to-date.

You need to be a license admin in order to access the subscription management page, so make sure you're logged in with the correct account. To update the payment details used for your subscription, go to your GQueues Settings. In the Account tab under GQueues for BUSINESS subscriptions click manage.

This will open your Subscription Management Page. From here, select Manage billing to view your current payment details and make changes.

In the Account tab under GQueues for YOU subscriptions click Manage billing to view your current payment details and make changes.

Where you go to update your payment method depends on how you made your initial purchase.

If you purchased your subscription with a credit card, clicking Manage billing will take you to the following page where you can update your existing card on file or add a new one:

If you purchased your subscription with PayPal, clicking Manage billing will take you to your PayPal account where you can update details for this recurring charge:

If you purchased a credit card and need to make changes to the contact information associated with billing, you can do that by selecting Update Information.

This will bring you to a page where you can change the name of the person listed on invoices and receipts, email address you want to receive billing updates, and edit the billing address.

If you purchased your subscription with a credit card and want to add your tax ID (such as VAT), click Update information.

Once you enter your tax ID it will be included on invoices for future orders.

If you purchased your subscription with PayPal and need to add your tax ID, please chat with our Customer Care team.

If you purchased a monthly subscription and want to switch to paying annually, you can do that! You'll be charged a prorated rate to account for the amount you already paid for the current month. And you'll automatically get the discount for purchasing an annual subscription applied.

If you currently have an annual plan and want to change to monthly, chat with our customer care team and we can help get that set up for you. 😄

If you're on GQueues for YOU, you can make the change from monthly to annual from the Account tab of your GQueues settings. Under GQueues for YOU subscriptions select Switch to annual plan.

This will take you to the checkout page where you can pay for a year's subscription to GQueues and get moved over to the annual billing cycle.

If you have a GQueues for BUSINESS subscription, you can change to an annual plan from your subscription management page. First click the link to Manage your subscription from the Account tab in GQueues settings.

This will open your subscription management page where you can click the button Switch to annual plan.

This will take you to the checkout page where you can pay for a year's subscription to GQueues for you and all of your teammates.