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Update your billing information
Update your billing information

Change your payment account details, billing frequency, tax ID, and credit card information on file

Cameron Henneke avatar
Written by Cameron Henneke
Updated over a week ago

Here’s how to change your payment information so your subscriptions stay up-to-date.

Access your billing information

GQueues for BUSINESS

You need to be a license admin in order to access the subscription management page, so make sure you're logged in with the correct account. To update the payment details used for your subscription, go to your GQueues Settings. In the Account tab under GQueues for BUSINESS subscriptions click manage.

Link to manage GQueues for BUSINESS subscription

This will open your Subscription Management Page. From here, select Manage billing to view your current payment details and make changes.

Select "Manage billing" to update your subscription payment details

GQueues for YOU

In the Account tab under GQueues for YOU subscriptions click Manage billing to view your current payment details and make changes.

Account tab of GQueues Settings with button "Manage billing" for GQueues for YOU Subscription

Update payment method

Where you go to update your payment method depends on how you made your initial purchase.

Paid with credit card

If you purchased your subscription with a credit card, clicking Manage billing will take you to the following page where you can update your existing card on file or add a new one:

Edit payment method for GQueues subscription

Paid with PayPal

If you purchased your subscription with PayPal, clicking Manage billing will take you to your PayPal account where you can update details for this recurring charge:

Update your payment method for your GQueues subscription through PayPal

Edit billing details

If you purchased a credit card and need to make changes to the contact information associated with billing, you can do that by selecting Update Information.

This will bring you to a page where you can change the name of the person listed on invoices and receipts, email address you want to receive billing updates, and edit the billing address.

Add your VAT tax ID

If you purchased your subscription with a credit card and want to add your tax ID (such as VAT), click Update information.

Once you enter your tax ID it will be included on invoices for future orders.

Enter your Tax ID to have it included on future GQueues invoices

NOTE: Your tax ID will appear on all future invoices. If you need your tax ID on an existing invoice chat with Customer Care and we can prepare it for you.

If you purchased your subscription with PayPal and need to add your tax ID, please chat with our Customer Care team.

Change from Monthly to Annual Plan

If you purchased a monthly subscription and want to switch to paying annually, you can do that! You'll be charged a prorated rate to account for the amount you already paid for the current month. And you'll automatically get the discount for purchasing an annual subscription applied.

If you currently have an annual plan and want to change to monthly, chat with our customer care team and we can help get that set up for you. 😄

GQueues for YOU

If you're on GQueues for YOU, you can make the change from monthly to annual from the Account tab of your GQueues settings. Under GQueues for YOU subscriptions select Switch to annual plan.

Select "Switch to annual plan" to change from monthly to yearly billing for GQueues

This will take you to the checkout page where you can pay for a year's subscription to GQueues and get moved over to the annual billing cycle.

GQueues for BUSINESS

If you have a GQueues for BUSINESS subscription, you can change to an annual plan from your subscription management page. First click the link to Manage your subscription from the Account tab in GQueues settings.

Link to manage GQueues for BUSINESS subscription

This will open your subscription management page where you can click the button Switch to annual plan.

Select "Switch to annual plan" to change from monthly to yearly subscription to GQueues

This will take you to the checkout page where you can pay for a year's subscription to GQueues for you and all of your teammates.


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