Adjust display for queues shared with you

Rename the default category for queues shared with you by another user

Emily Jones avatar
Written by Emily Jones
Updated over a week ago

Change category display name for queues shared with you

When someone shares a queue with you, it will show up in the Shared with me block, with their email address as the category name. To change this to something more descriptive, such as their name, open the dropdown menu for the person and choose Rename.

Rename a Category from the queue dropdown menu.

Type the desired name in the popup window and click Rename.

Rename your Category so you can more easily locate it.

The category will now display in a more helpful way for you, and does not affect the owner’s account in any way, giving you both your ideal organizational layout.

View the new Category name from the lefthand panel.

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