Renew your subscription

Renew your license(s) from within your account Settings

Cameron Henneke avatar
Written by Cameron Henneke
Updated over a week ago

Renewing your subscription will add another billing cycle to your current expiration date so you can keep your GQueues productivity boost and make sure you don't lose access to paid features. If you have auto-renew on, there's nothing else you have to do! But if you've turned it off, here's how to renew your plan.

Renew GQueues for BUSINESS

Your account is set to auto-renew by default to ensure you donโ€™t experience an interruption to your service. But if auto-renew has been disabled, you can still manually renew your licenses.

Go to Settings and navigate to the Account tab. Here you'll see the number of licenses available and those currently in use. Click manage to open your BUSINESS Subscription Page.

Link to manage licenses for GQueues for BUSINESS subscription

From here you can issue and revoke licenses, buy more licenses if your team is expanding, and confirm if your subscription is set to auto-renew.

If auto-renew is off for your subscription, you can activate it again with one of the following methods, depending on how you purchased your subscription.

Paid with credit card

If you purchased your subscription with a credit card, click on Manage billing to open your subscription details.

Click Renew plan to activate auto-renew.

โ—๏ธPlease Note: This will NOT charge you right now, but will set your card to be charged on the renewal date listed.

Select Renew plan once more on the confirmation page, and you're all set!

Paid with PayPal

If you purchased your subscription with PayPal, renew your subscription manually by clicking Renew Now on the right hand side of your screen.

Button to Renew GQueues for BUSINESS subscription

This will renew the total paid licenses on your subscription, not how many licenses are in use. So if you purchased a subscription 12 licenses but have one that isn't issued because you're waiting for a new hire to start, your subscription will still renew with the full 12 licenses. Same goes for if you added licenses during the last billing cycle. The quantity you see next to Total paid licenses is how many licenses will renew. If you need to adjust that license count, just reach out to our customer care team! We can make any changes you need before renewing. ๐Ÿ˜Š

You can also renew in advance and the billing period will be added to your current expiration. So you can renew early without needing to worry about losing out on any overlapping days between now and your current expiration date.

Renew GQueues for YOU

From GQueues, go to Settings and navigate to the Account tab.

GQueues for YOU subscriptions on Account tab of GQueues settings

Here, you will see all the accounts for which you have purchased subscriptions, arranged by subscription ID. The method of renewing your subscription depends on how you made your purchase.

Paid with credit card

If you paid with a credit card, once you turn off auto-renew, you'll have the option to turn it back on through the end of your billing period. Just click Turn on Auto-renew before the listed expiration date.

Select "Turn on auto renew" to renew your subscription

This will bring you to a confirmation page where you can see the date your card will be charged. Click Renew plan to turn auto-renew back on.

Select "Renew plan" to turn auto-renew back on for your subscription

โ—๏ธPlease Note: This will NOT charge your card right now, but will set your card to be charged on the renewal date listed.

Paid with PayPal

If you paid with PayPal you won't see the option to turn auto-renew back on. But you can still renew your subscription manually by selecting Renew Now under your plan information. This will bring you to our checkout page to renew.

Select "Renew Now" under Your plan information to renew when you paid with paypal


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