Whether you’re issuing licenses on a brand new account, expanding your team, or just changing up who has access, here’s all the basics you need to successfully manage your GQueues for BUSINESS licenses.
Access your licenses
You’ll need to be logged in as the license admin in order to manage licenses. If you’ve installed GQueues on your Google Workspace domain, then any Super Admin will be able to manage GQueues licenses, too!
If you’re the license admin, you will see the option to manage licenses for your domain. Click manage to open your BUSINESS Subscription Page and see a full list of who is currently licensed and how many licenses are still available for use.
If you’re not the license admin, their email address is listed here instead so you can contact them to make any license changes.
There are three ways you can issue licenses to your team members.
👉 Pro Tip: The license admin designated on the GQueues for BUSINESS order form does NOT automatically get issued a license, so if the admin wants access to all of GQueues paid features they will need to issue themselves a license.
1) Issue a license to a user by entering their email address and clicking Issue License. You can issue BUSINESS licenses to anyone, even users outside your domain.
2) If you’ve installed GQueues on your Google Workspace, you can select from the list of users on your domain by hovering your cursor over their email address and clicking issue license.
3) If you’re working with a large team and managing several licenses, have GQueues issue your licenses for you to save time. As long as licenses are available, anyone who signs up for an account with an email @ your domain will be automatically issued a license so you don’t have to do the work later on.
Click Yes to automatically issue available licenses.
This is a great option if you have LOTS of licenses to manage, or want to make sure everyone on your domain gets their license as soon as they sign in so you’re all on the same page. However, if you only want certain teams to be issued licenses or you prefer to do this manually, you can turn this feature off by selecting No.
To revoke a license, go to the Users with Licenses box from the BUSINESS Subscription Page. Here, hover your mouse over the user whose license you wish to remove to reveal the revoke license button. Click to revoke that user's license.
Please Note: When you revoke a user's license, their account switches to GQueues LITE. Any data they added to My Queues they retain. Any data they added to Teams remains in the team, but they no longer have access to it.
To move a license from one user to another, all you have to do is revoke it from the person who currently has it. Then your "Available licenses" count will increase by one, and that license is free to assign to the new user!
Managing accounts doesn’t have to be difficult. As the license admin, GQueues gives you the power to create effective teams and the flexibility to move through change with ease.